FAQs
Frequently Asked Questions
How do I place an order online?
Placing an order with Sands Collective is simple. Browse our collections, select your favourite pieces, choose your size and colour, then add them to your cart. When you’re ready, head to checkout, enter your shipping and payment details, and complete your purchase. You’ll receive an order confirmation by email shortly after.
Can I change or cancel my order after it’s been placed?
We understand that sometimes plans change! Please contact our customer service team as soon as possible if you need to amend or cancel your order. While we’ll do our best to help, changes cannot be guaranteed once your order has entered the dispatch process.
What payment methods do you accept?
We accept a range of secure payment options including Visa, Mastercard, American Express, Afterpay and PayPal. All payments are processed through encrypted gateways to keep your details safe.
Will I receive an order confirmation email?
Yes! After placing your order, you’ll receive an immediate confirmation email summarising your purchase details and estimated delivery times. Please check your inbox (and spam folder) to ensure you receive all updates.
Do you ship Australia-wide?
Absolutely. We deliver to all Australian states and territories, bringing your favourite Sands Collective pieces right to your door.
Do you offer international shipping?
At this stage, we’re focused on serving customers across Australia. We hope to offer international shipping soon, so please stay tuned or contact us for updates.
How do I know which size to choose?
We recommend checking our detailed Size Guides before making your selection. Our sizing is designed to offer a comfortable, flattering fit, but if you’re unsure, please get in touch with our team for personalised advice.
Do you offer a size guide?
Yes, we do! You can find our comprehensive Size Guides linked on every product page as well as in the footer of the website. It includes measurements and tips to help you find your perfect fit.
What is your returns policy?
Your satisfaction matters to us. Please read our full Shipping & Returns policy for detailed instructions and conditions.