Shipping & Returns
Shipping and Returns Disclaimer
SHIPPING POLICY
Issued by Sands Collective Australia Pty Ltd.
At Sands Collective, your order is thoughtfully packed and shipped from our Gold Coast studio using Australia Post. We aim to offer premium delivery experiences with minimal environmental impact.
SHIPPING OPTIONS
| Service | Cost | Est Delivery Time |
|---|---|---|
| Standard Shipping | $9.95 Flat Rate | 3-7 Business Days |
| Express Shipping | $14.95 Flat Rate | 1-3 Business Days |
| Free Shipping | Orders Over $100+ | 3-7 Business Days |
*Express Shipping is only available in metro and major regional areas.
PACKAGING & HANDLING
We use custom biodegradable mailers and minimal plastic. Packaging and handling costs (AUD ~$1.50 per order) are factored into our flat rates to ensure items arrive beautifully and securely.
PROCESSING TIME
Orders are dispatched within 1–3 business days of being placed. Delays may occur during product drops, sales, or public holidays; but we’ll keep you informed.
TRACKING
Once your parcel is shipped, you will receive an email with your Australia Post tracking number.
AUTHORITY TO LEAVE
All orders require a signature unless Authority to Leave is selected at checkout. If chosen, delivery is made at your risk and Sands Collective Australia Pty Ltd is not liable for any loss or damage post-delivery.
INTERNATIONAL SHIPPING
We offer international shipping to selected countries. Costs and delivery times are calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees.
RETURNS POLICY
Issued by Sands Collective Australia Pty Ltd.
We want you to love your order. If it’s not quite right, we accept returns that meet the below criteria.
RETURN ELIGIBILITY
- Return requests must be lodged within 14 days of delivery
- Items must be unworn, unwashed, with tags and hygiene stickers intact
- Swimwear bottoms, bodysuits, and sale items are final sale
- Items showing makeup, deodorant marks, fragrance, or wear will not be accepted
HOW TO RETURN
Email lee@sandscollective.com.au with your order number and reason for return.
Once approved, post the item to the return address provided.
After inspection, a refund or store credit (excluding shipping) will be processed
RETURN SHIPPING
Return shipping is the customer’s responsibility. We recommend a tracked service, Sands Collective Australia Pty Ltd is not liable for lost returns.
FAULTY ITEMS
If your item arrives damaged or faulty, please email us within 7 days and include photos. We will arrange a replacement, refund, or store credit per your preference and Australian Consumer Law.